Offshore Mentors Group Ltd
Terms and Conditions for the supply of services.
Please read the following important terms and conditions before you purchase our services and check that they contain everything which you want and nothing that you are not willing to agree to.
Please pay extra attention to clauses 8, 9 and 11
In this contract:
The following expressions shall have the following meanings:
“We/Us/Provider” means the Offshore Mentors Group Ltd registered in England and Wales under company number: 10250138. Registered address: Offshore Mentors Group Ltd, The Axis Building Kingsway North, Team Valley Trading Estate, Gateshead, England, NE11 0NQ;
“You” means the person who purchases Services from the Provider;
“Services” means the course purchased for the money consideration described in clause 5;
“Member” means the person who is being provided with the services;
“Endorsed Member” means a Member who has completed and satisfied all requirements of the Services to the satisfaction of the Provider;
“Employment Company” means any company, organisation or person employing an Endorsed Member for work in the oil and gas industry;
“Sponsor” means any 3rd party who contractually sponsor members;
“Mentor” means an individual person who provides the Services on behalf of the Provider;
“Price” means the total amount payable to us by you for the provision of the Services;
“Invoice” means the invoice raised by us for the provision of the Services containing specific information about you and the Services which are subject to these Terms and Conditions;
“Terms and Conditions” means the terms and conditions of supply of Services as set out in this document and any subsequent terms and conditions agreed in writing by us;
If you do not understand any part of this contract and want to talk to us about it, please contact us by:
• E-mail firstname.lastname@example.org. e-mails will be responded to Monday to Friday: 9am to 5pm; and we will aim to respond to your queries within two working days.
1.1 By purchasing services from us you agree to be legally bound by these Terms and Conditions.
1.2 These Terms and Conditions shall apply to the agreement for the supply of Services by us to you and shall supersede any other documentation or communication between parties, whether written or oral. You are urged to familiarise yourself with these Terms and Conditions prior to the start of the agreement.
1.3 We may vary these Terms and Conditions. Any such variation will be immediately notified to you in writing.
1.4 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Provider may be entitled in relation to the Services, by virtue of any statute, law or regulation.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made; (see Clause 2.2). We will give you this information in a clear and understandable way. The Provider will give you this information on paper or electronic copy before you buy the services from us. Some of this information is also set out in this contract, such as information on our complaint handling policy.
2.2 We will give you information on:
2.2.1 The main characteristics of the services you want to buy;
2.2.2 Who we are, where we are based and how you can contact us;
2.2.3 The total price of the services including any taxes;
2.2.4 The arrangements for payment, carrying out the services and the time by which we will carry out the services;
2.2.5 Our complaint handling policy;
2.2.6 Our after-sales services;
2.2.7 Our commercial guarantees;
2.2.8 Offshore Mentors Client Care Policy Statement.
2.3 The key information we give you by law forms part of this contract.
3 Purchasing services from us
3.1 We may contact you to reject your order. If we do this, we will try to tell you promptly why we cannot accept your order. This is typically for the following reasons:
(a) we cannot carry out the services;
(b) we cannot authorise your payment;
(c) you are not allowed to buy the services from us;
(d) we are not allowed to sell the services to you; or
(e) there has been a mistake on the pricing or description of the services.
3.2 We will only accept your order when we confirm this to you in writing or by a confirmation e-mail. At this point:
(a) A legally binding contract will be in place between you and us; and
(b) We will start to carry out the services in the way you and we have agreed.
3.3 If you are under the age of 18 you may not buy any services from us.
4 Carrying out of the services
4.1 We will provide you login details required to access e-learning materials.
4.2 We will not be liable to you for any delays caused by the events beyond our reasonable control.
4.3 Dates given for the commencement of the Services are estimates only and are not guaranteed.
4.3.1 Time for commencement shall not be of the essence of the Agreement and we shall not be liable for any loss or damages caused by any delay in the providing of the Services; or
4.3.2 Any delay in your completion of the course.
5 Charges and payment
5.1 The Price for Services may vary depending on the Services purchased. For individual prices please visit company’s website www.offshore-mentors.com
5.1.1 Any variations to the Price by us will be immediately communicated to you in writing;
5.1.2 The payment needs to be made by credit or debit cards and PayPal only. We will not accept cheques or cash.
5.1.3 All payments by credit card or debit card need to be authorised by the relevant card issuer.
5.2 If you order Services on behalf of a business, an Invoice will be issued to you and you will be entitled the “Sponsor” for the members.
5.3 You must pay for the Services within 28 days after an Invoice has been issued.
5.4 We will make reasonable efforts to provide you with the Services within 14 days after receiving full payment for the Services purchased.
6 Purchasers’ obligations
6.1 You shall pay all fees and all other subscriptions and expenses as they become due.
7 Provider’s obligations
7.1 We shall supply the Services in accordance with these Terms and Conditions.
7.2 We shall perform the Services with reasonable skill and care and to a reasonable standard and in accordance with recognised codes of practice and statutory obligations.
7.3 We shall keep accurate personal information with respect to you and ensure that this is kept in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
7.4.1 This may include but is not limited to reasonable attempts to introduce the Endorsed Member to a potential Employment Company.
7.5 We will provide general and personalised advice and guidance to you. The advice is designed to assist you in obtaining employment in the oil and gas industry.
7.6 We will provide advice to you on CV writing and how to perform in job interviews.
8 Right to cancel this contract
8.1 You may cancel a contract at any time within 14 days without giving any reason, and without incurring any liability.
8.2 The member will only receive the Services on the expiry of 14 days.
8.3 The Services will be provided in accordance with clause 5.4 providing that you agree to waive your statutory right to ‘cooling off’ period and understand the consequences of doing so.
8.4 The contract between you and us shall continue until the Services have been provided or until terminated by either party in accordance with these Terms and Conditions.
8.5 In the event of termination you must pay us any payments for work done and expenses incurred up to the date of termination.
8.6 To exercise the right to cancel, you must inform us of the decision to cancel this contract.
9 Exclusion of liability
9.1 We will not be liable to you if you do not secure employment with the Employment Company.
9.2 We will not be liable for any loss or damage caused by you and/or Endorsed Member to an Employment Company whilst in employment.
9.3 We will not be liable for any delay or damages caused to you if you fail to comply with Clause 6 of these Terms and Conditions.
10.1 The Provider will try to resolve any disputes with the Member quickly and efficiently.
10.2 If the Member is unhappy with:
10.2.1 the services;
10.2.2 our service to you generally; and
10.2.3 any other matter
Please contact the Provider as soon as possible. Contact details can be found at the bottom of the second page.
10.3 If a dispute cannot be resolved using our internal complaint handling procedure, we will:
10.3.1 Appoint an arbitrator by application to the Chartered Institute of Arbitrators.
10.3.2 A party wishing to refer a dispute to the Arbitrator shall advise the other party of this intention in writing at any time during the term of this Agreement. The dispute must then be referred to the Arbitrator within 7 days of this intention being raised.
10.3.3 The Arbitrator shall act impartially and be free to take the initiative in ascertaining the facts and the law. The Arbitrator must reach a decision within twenty eight (28) days of referral or such longer period as the parties may agree.
10.3.4 During the period of arbitration both parties must continue with their obligations as stated in this Agreement.
10.3.5 The decision of the Arbitrator is binding on both parties unless and until revised by legal proceedings or agreement by both parties.
10.4 If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract
10.5 Relevant United Kingdom law will apply to this contract
11.1 No refunds will be available to you once the services are paid for.
12.1 The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.
13.1 If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
14 Force majeure
14.1 We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of machinery and we shall be entitled to a reasonable extension of our obligations.
15.1 You shall indemnify us for any claims, loss or damage which we may incur and which arise directly or indirectly from any breach of any of your obligations under these Terms and Conditions.
16 Third party rights
16.1 No third party has any right to enforce any term of this contract.